Refund & Cancellation Policy

Transparent and Fair Policies for Your Peace of Mind

At Zanya Academy, we are committed to providing quality education and maintaining complete transparency with our students regarding our refund and cancellation policies.

Our Policy Overview

Clear guidelines for refunds, cancellations, and course transfers

Transparent Policy

Clearly defined refund conditions to ensure no hidden clauses or surprises

Fair & Reasonable

Balanced policies that protect both student interests and institute operations

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Important Notice

Policy Effective Date

This policy is effective from January 1, 2023 and applies to all enrollments made on or after this date. By enrolling in any Zanya Academy course, you acknowledge and agree to these terms.

Non-Refundable Items

The following items are non-refundable under any circumstances:

Cancellation & Course Transfer

Options available if you need to change your plans

Recommended Option

Course Transfer Policy

Instead of cancellation, we recommend transferring to another batch which offers more flexibility:

Batch Transfer

Transfer to next available batch within 6 months at no additional cost (one-time transfer allowed)

Nominee Transfer

Transfer your seat to a friend or family member with minimal processing fee (₹500)

Mode Transfer

Switch between online and offline modes based on availability (subject to fee difference)

Cancellation Process

To request a cancellation or refund, please follow these steps:

  1. Submit written request: Email your cancellation request to refunds@zanyaacademy.com with your enrollment details
  2. Official communication: We will acknowledge your request within 24 hours
  3. Verification: Our team will verify your eligibility based on the policy guidelines
  4. Approval & Processing: Once approved, refund will be processed to your original payment method
  5. Confirmation: You will receive email confirmation once refund is initiated

Frequently Asked Questions

Common queries about our refund policy

How long does it take to receive my refund?

Once your refund is approved, it typically takes 7-10 working days for the amount to reflect in your account. The exact timeline may vary depending on your bank's processing time.

Can I get a refund if I don't like the course after joining?

We offer a 50% refund if you decide to discontinue within the first 7 days of the course. After 7 days, no refund is provided but you may transfer to another batch or nominate someone else for your seat.

What if I need to discontinue due to medical reasons?

For genuine medical emergencies with proper documentation, we offer special consideration. You may be eligible for a partial refund or course credit based on the circumstances and time of discontinuation.

Is the registration fee refundable?

No, the registration and admission processing fee (₹1000) is non-refundable under any circumstances as it covers administrative costs incurred during the enrollment process.

Can I transfer my seat to someone else?

Yes, you can transfer your seat to another person with a nominal transfer fee of ₹500. The new student will need to complete the admission formalities and meet the course prerequisites.

What payment methods are eligible for refund?

Refunds are processed through the original payment method only. For cash payments, refund will be made via bank transfer to your account. Please ensure you provide correct bank details for processing.

Need Clarification?

If you have any questions about our refund policy not covered here, please contact our support team:

Email: refunds@zanyaacademy.com | Phone: +91 98841 65135 (10 AM - 6 PM, Mon-Sat)

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