Everything you need to know about our shipping, delivery, and pickup services
Last Updated: March 2024
At Zanya Stitching, we strive to deliver your custom-made garments with the utmost care and efficiency. This Shipping Policy outlines our procedures for processing, shipping, and delivering your orders. By placing an order with us, you agree to the terms outlined below.
Since all our products are custom-stitched specifically for you, please allow additional processing time for measurements, cutting, and stitching. Quality and perfect fit are our top priorities.
All orders are processed within the following timeframe:
| Service Type | Processing Time | Priority Option |
|---|---|---|
| Blouse Stitching | 5-7 Business Days | Express: 3-4 Days (+₹300) |
| Kurti Stitching | 6-8 Business Days | Express: 4-5 Days (+₹400) |
| Pant Stitching | 5-7 Business Days | Express: 3-4 Days (+₹300) |
| Maxi Dress | 7-10 Business Days | Express: 5-6 Days (+₹500) |
| Bridal Blouse | 10-14 Business Days | Premium Rush: 7-8 Days (+₹800) |
| Alterations | 3-4 Business Days | Express: 2 Days (+₹100) |
Note: Processing time starts after we receive your fabric and complete measurements. For online orders, processing begins after measurement submission.
We offer multiple delivery options to suit your needs:
Shipping costs are calculated based on order value, weight, and destination:
| Order Value | Local (Chennai) | Regional (Tamil Nadu) | National (India) |
|---|---|---|---|
| Below ₹1,000 | ₹70 | ₹100 | ₹150 |
| ₹1,001 - ₹2,500 | ₹50 | ₹80 | ₹120 |
| ₹2,501 - ₹5,000 | Free | ₹50 | ₹80 |
| Above ₹5,000 | Free | Free | Free |
Enjoy FREE shipping on all orders above ₹2,500! Use code FREESHIP at checkout.
Once your order is shipped, you will receive:
You can track your order status anytime through our website or by contacting us directly.
Customers in Chennai can choose to pick up their orders from our studio:
We currently ship to select international locations:
For international shipping inquiries, please contact us directly for a quote.
We recommend adding shipping insurance for valuable orders:
You will receive an email and SMS notification with tracking details once your order is dispatched. You can also check your order status by logging into your account or contacting our support team.
Yes, you can change your shipping address within 24 hours of placing the order. After that, if the order is already processed, address changes may incur additional charges or may not be possible.
If your package is lost in transit or arrives damaged, please contact us immediately. We'll file a claim with the courier and either send a replacement or issue a refund, subject to investigation. Shipping insurance is recommended for valuable items.
Our courier partners do not pick up on Sundays and national holidays. Orders ready on weekends are dispatched on the next working day (Monday).
Yes, if you have multiple orders placed within a short timeframe, contact us to combine them for consolidated shipping. Additional charges may apply based on combined weight.
In rare cases, delivery may be delayed due to:
We'll keep you informed of any significant delays and work to resolve issues quickly.
Our customer support team is ready to assist you with any shipping-related queries.
Call Us
+91 98841 65135Support Hours
9 AM - 8 PM (Mon-Sat)